Securely store customer payment profiles with Authorize.Net's Customer Information Manager. Enable one-click checkout, simplify recurring payments, and enhance customer experience while maintaining PCI compliance. Reduce cart abandonment with saved payment methods.
What is Customer Information Manager?
Customer Information Manager (CIM) is Authorize.Net's secure payment profile storage solution that allows you to safely store customer payment information without holding sensitive cardholder data on your servers. This powerful tool enables one-click checkout experiences, simplifies recurring payments, and dramatically reduces cart abandonment while maintaining complete PCI compliance.
CIM securely stores customer payment information and billing addresses in Authorize.Net's PCI Level 1 certified vault. Instead of storing actual card numbers, you receive unique tokens (Customer Profile IDs and Payment Profile IDs) to reference stored data.
Returning customers can complete purchases with a single click using their saved payment methods. This dramatically reduces checkout friction and cart abandonment, increasing conversion rates and customer satisfaction for your business.
By storing customer payment data in Authorize.Net's secure vault instead of your own servers, you significantly reduce your PCI compliance scope. This eliminates the burden and cost of maintaining your own secure cardholder data environment.
Benefits of Customer Information Manager
CIM transforms your payment processing with advanced features that improve customer experience, increase conversions, and reduce operational complexity.
Customers save multiple payment methods and shipping addresses in their profile. They can select from saved options at checkout, creating a seamless Amazon-like purchase experience that builds loyalty and encourages repeat business.
Perfect for subscription services, membership sites, and SaaS businesses. Process recurring charges against saved payment profiles without asking customers to re-enter card details each billing cycle, reducing failed payments and churn.
Studies show that 28% of shoppers abandon carts due to lengthy checkout processes. CIM's one-click checkout eliminates this friction point, allowing returning customers to complete purchases in seconds instead of minutes.
All payment data is encrypted and stored in Authorize.Net's PCI Level 1 certified data centers. Your business never stores sensitive cardholder data, eliminating the risk and liability of a data breach on your servers.
CIM is included free with your Authorize.Net account - no additional monthly fees or per-transaction charges. You only pay standard processing fees, making it a cost-effective solution for businesses of any size.
CIM integrates seamlessly with your existing Authorize.Net implementation through simple API calls. Comprehensive documentation, SDKs in multiple languages, and our expert support team ensure smooth implementation.
Ideal Use Cases for CIM
Customer Information Manager is the ideal solution for any business that processes repeat transactions or wants to streamline the checkout experience.
How Customer Information Manager Works
CIM uses a straightforward tokenization process that protects customer data while giving you the flexibility to charge saved payment methods.
During checkout or through their account dashboard, customers can opt to save their payment information. The card details are securely transmitted directly to Authorize.Net's servers - your system never sees or stores the full card number.
Authorize.Net returns unique tokens: a Customer Profile ID for each customer and Payment Profile IDs for each saved payment method. You store these tokens in your database - they're completely safe and useless to fraudsters.
When customers return, use the tokens to retrieve masked card information (showing last 4 digits and card type). Display this information at checkout so customers can select their preferred saved payment method.
To charge a saved payment method, simply reference the Payment Profile ID in your transaction request. Authorize.Net retrieves the actual card data from their secure vault and processes the payment - all without exposing sensitive data to your servers.
Customers can add, update, or delete saved payment methods through their account. You can also manage profiles programmatically through the API - update billing addresses, set default payment methods, or remove expired cards.
Technical Capabilities
CIM provides powerful API functionality with comprehensive documentation and support for all major programming languages.
Start reducing cart abandonment and simplifying recurring payments with Authorize.Net's Customer Information Manager. Our team will help you implement CIM and optimize your checkout process.
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