Customer Support & Resources

Merchant Account Support

Our team of payment processing specialists is available Monday through Friday to answer questions about your merchant account, assist with Authorize.Net gateway configuration, and help resolve any processing issues.

Authorize.Net Resources

START Merchant Services has 20+ years of Authorize.Net expertise. These resources help you get the most out of your gateway.

• → Authorize.Net Gateway Overview
• → Virtual Terminal — Phone & Mail Orders
• → Customer Information Manager (CIM)
• → Automated Recurring Billing (ARB)
• → Fraud Prevention Tools
• → Online Reporting & Analytics
• → eCheck & ACH Processing
• → Mobile Commerce

Integration Help

Need help connecting Authorize.Net to your website or shopping cart? These pages cover every integration method in detail.

• → Integration Methods Overview
• → Simple Checkout (Easiest)
• → Direct Post Method (DPM)
• → Server Integration Method (SIM)
• → Advanced Integration Method (AIM / API)
• → Card Present Solutions

Fraud Prevention & Security

Protect your business and your customers with these fraud prevention and security resources from START Merchant Services.

• → eCommerce Best Practices Guide
• → 12 Signs of Card Not Present Fraud
• → Chargeback Prevention Checklist
• → Website Credit Card Requirements
• → PCI Compliance Guide
• → Fraud Detection Tools